FAQ
Why should I buy this product?
Our product offers an exclusive range of jewelry that comes with an embedded GPS tracking microchip. This microchip keeps you safe and secure, while the jewelry keeps you looking polished.
Are there tax and/or shipping fees?
We want to have a fair payment and shipping. Shipping is included in the price of the product, and tax is 7% regardless of location. All payments must be made through a VEI-related method.
How fast is shipping?
We want your product to be shipped safely and securely. Shipping will take approximately 2 weeks for national orders and around 3 for international.
Are there returns and refunds?
If for any circumstance, the product that you bought is damaged or wrong in any way, we would love for you to let us know within a 30 day notice. We offer refunds for the product, with proof of error, or we can give you a new product without repurchasing.
Returns
Return Policy
Secure Stone will replace/repair any damaged/stolen/lost merchandise up until a six month period has passed since the purchase date. This total coverage plan is offered upon request at the site of sale, just sign up for our email listing and state your need. We will get back to you as soon as we can. Customers must show proof of purchase (receipt) upon return of product for warranty to apply. Total coverage plan will be on a one-time use basis.
After half a year since the date of purchase, customers will be offered a 30% discount on the next repair/replacement. Same proof of purchase (receipt) rules will still apply. 30% discount only applies to pendant/GPS functioning pieces of said product. Discount coverage plan will be on a one-time use basis.